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Returns & Exchanges

Due to the handmade nature of our creations, each item is truly unique and no two will ever be identical. Any imperfections should be celebrated as a testament to the hard work of our artisans. However, if you have any problems with, or change your mind about a purchase, the following policies apply:

Damage or Incomplete Orders

We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any problems within 5 working days by calling our Customer Service team on 01290 211147

Returns & Refunds

If you are unhappy with any of the products you buy from us, please notify our Customer Service team either by phone on 01290 211147 or email returns@dassieartisan.com. We will require you to book in all returns before sending. All returns to be sent to the following address, pending confirmation.

  • Dassie Artisan Homeware,
    The Grain StoreMoat Farm,
    Whedted Road, Five Oak Green,
    TN12 6RR
  • Please ensure you obtain proof of posting/courier details and that all items are returned unused and in their original packaging.
  • Once we have received the products back from you, we will gladly replace your purchase or, in the case of unavailability, refund your purchase.
  • Please allow up to 7 days for a refund to appear on your account.
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